Healthcare is, first and foremost, about people:
Healthcare is not just about a disease or its cure. It is about people, real people. A patient is not ‘Room No 37’ or an interesting case of appendicitis. She is someone with a name, emotions and attachments.
Success depends on sustainable differentiation:
A commoditized offering in healthcare delivery can, at best, provide limited joy; and that too for a limited time. A patient needs a clear and credible rationale to patronize a particular hospital, for instance. Sustainable differentiation is the only mantra for long-term success.
Healthcare should learn from other industries:
A mindset, which isolates healthcare from other industries, has proven to be suicidal. Healthcare can, and should, learn from other industries. In fact, some of the best hospitals in India and abroad have openly admitted picking up invaluable lessons from the likes of Walt Disney, Toyota, McDonald’s and Wal-Mart.
Don’t blame the market, blame the concept:
For a niche to become a large successful business, it needs a unique concept that should not only be viable and sustainable,but equally importantly, scalable. Given the vast Indian population, it is usually the lack of a well-conceptualized model that invariably proves to be the biggest handicap, not the size of the market.
Be brave but be responsible:
The more unique and daring the concept, the more irrational it may sound. The decision to go ahead requires courage and conviction. It also requires the humility to do one’s homework, the patience to start from ground zero, and a deep and insightful understanding of not just what the target audience is saying but also what he is not.
Technology is too expensive to not implement:
Technology offers the potential to play a defining role in improving patient experience, enhancing transparency and driving resource productivity. It has an even greater role in making possible low-cost solutions.
Execute without compromise: